be assertive

Assertiveness: The Most Important Communication Skill for Self-Confidence

“Being assertive means that you are willing to hold up for yourself fairly – without attacking others.”
– Albert Ellis

We can all think of times when our boundaries were violated but we didn’t know how to protect them. When we knew we should speak up, but we didn’t. When we sensed that we are being taken advantage of, but we just accepted it, unable to say NO. These are not pleasant situations, and they can easily leave us feeling neglected and powerless, seeming like whatever we do – confront or comply– we won’t feel good about ourselves. But there is a way to actually not feel guilty for expressing your thoughts and feelings and defending your rights. The key is – learning how to communicate assertively.

What Is Assertiveness?

Assertiveness is a skill of communicating your opinions, wants, and needs in an open and honest way, while also considering the opinions and needs of others. It refers to being able to recognize our rights whilst still respecting the rights of others. Assertive people don’t shy away from defending their points of view or standing up for their goals but do that in a respectful and polite way.

Assertiveness starts with recognizing two main things: your core values and your (and other people’s) assertive rights.

Your core values are the fundamental beliefs and principles that guide your behaviour. They reflect what is important to you, who you want to be, and how you want to live your life. Your core values help you set priorities and provide direction and criteria that influence your personal decisions. When we live in alignment with our core values, we derive a sense of fulfillment and, often, a higher level of confidence in our choices. Thus, defining your personal core values is critical for setting priorities and feeling self-confident when setting boundaries or standing up for your rights.

Assertive rights highlight people’s freedom to be themselves and take responsibility for their choices. When you are assertive, you know your rights and also know that others have them too. From there, you are self-assured and draw power from this to get your point across firmly and fairly, without disrespecting others.

Assertiveness As a Sweet Spot Between Passive And Aggressive Communication

Assertiveness is a core social skill because it dramatically helps in delivering your message successfully. If your communication style is too passive or too aggressive, your message may get lost because people either won’t recognize or acknowledge your rights and needs, or will be too busy defending themselves.

With a passive communication style, you’re sending the message that your needs, thoughts, and feelings are less important than the needs, thoughts, and feelings of others. Not being able to express yourself honestly, or doing it over-apologetically and feeling guilty about it, putting yourself down and shying away from saying NO are all signs of passive communication style. Although your intention may be to keep the peace and increase the chances of other people liking you, this kind of behaviour easily permits others to disregard your wants and needs, which can quickly lead to building up stress, resentment, and anger, which can damage your relationships.

On the other hand, with an aggressive communication style, you don’t have the problem to state your thoughts, needs, and feelings, and do so in a very open way. However, this style sends the message: “I am right and you are wrong!” The main difference between assertiveness and aggression is that the first is about balance, while the second is about winning. Being assertive means you consider your rights and the rights of others as equally important. There is a big difference in the words used, the tone of the voice, and in body language used. Assertive people are firm without being rude. Aggressive people demand what they want while dismissing others’ wants and needs and violating their rights. You can make choices for yourself, and that is what assertiveness is about. But when you make choices for others, that is aggressive.

Assertiveness includes:
  • Being open about your thoughts and wishes, and encouraging others to do the same
  • Being solution-oriented
  • Realizing you have the freedom but also the responsibility for your decisions and actions
  • Being able to admit mistakes and apologize
  • Having the confidence to stand up for your rights when they are violated
  • Behaving as equal to others – not above, not below

Assertiveness is a sweet spot between passivity and aggression, and like any skill, it can be developed and improved through practical exercises and experience.

be assertive

Benefits And Risks of Practicing Assertiveness

Learning assertiveness skills can help you:

  • Politely and effectively say NO
  • Negotiate win-win situations
  • Feel good about yourself and others
  • Decrease stress and anxiety
  • Set healthy boundaries
  • Communicate more clearly and openly
  • Develop your leadership skills
  • Protect yourself from being taken advantage of

It’s important to note that assertiveness is not a tool for “getting what you want”. Being assertive is about choice, responsibility, and healthy boundaries. It may increase the chance of getting what you want by promoting open communication and respect, but is by no means a guarantee for a positive outcome.

Sudden use of assertiveness may be mistaken for aggressiveness by others, especially by individuals with a passive style of communication. Also, be aware that some organizations and cultures prefer people to be passive, and can find assertive communication rude or offensive.

An Assertiveness Training can teach you how to speak assertively, use appropriate body language, understand your rights in interpersonal situations, give you the opportunity to practice, and much more. If you think assertive training is something that you need, be free to contact us for more details.

If you like this blog post, please be free to share it on your social media.

What is your communication style? How difficult do you find being assertive? Let us know your opinion in the comment section below!

 

Sources:

Smith, M. J. (2008). When I say no, I feel guilty. Pacifica Tape Library.

Being assertive: Reduce stress, communicate better 

Why Emotional Intelligence (EQ) Is So Important And How To Improve It

 Emotional intelligence is the capability to accurately identify and monitor your and other people’s feelings, as well as the ability to effectively manage your emotions.

You may know that general intelligence (IQ) can be important for success. But did you know that emotional intelligence (EQ) is equally, if not even more important?

Emotional intelligence is a key element of success in the workplace, as well as for happy and healthy relationships. Research shows that high EQ leads to better communication, effective conflict management, and empathy toward others. It also helps us connect with our feelings and live in tune with our true selves.  It is, therefore, not surprising that emotional intelligence is essential for reaching personal and career goals and for building successful professional and personal relationships.

In a similar way IQ reflects how you process information, EQ refers to how you process emotions. However, EQ  is much more flexible than IQ which means that it can be trained and improved.

The term emotional intelligence first appeared during the ’80s and was later popularized by psychologist and best-selling author Daniel Goleman. He suggested there are 5 elements of emotional intelligence. Each of these elements can be developed and improved, and the more you have them in check, the higher your EQ should be.

high EQ leadership

5 Important Elements of Emotional Intelligence

  1. Self-awareness – A critical part of emotional intelligence is being able to understand and monitor your own emotions. It also refers to the capability to recognize the relationship between your behaviours, motivations, and feelings. Being self-aware means you are in tune with your emotions and values and see yourself realistically. It also means you’re aware of how others perceive you and understand how your moods and emotions affect other people.
  1. Self-regulation – Another important part of emotional intelligence is being able to think before you act, to control your impulses and direct your emotions appropriately. This means you are flexible and able to modulate your feelings when facing change or stressful situations. Good self-regulation also refers to having integrity and taking responsibility for your actions.
  1. Motivation –People with high emotional intelligence are pretty good at motivating themselves without relying on external sources such as money or recognition. What drives them is a higher purpose, internal values that move them forward. They set goals that they see value in and combine inner drive and discipline to reach those goals. Correspondingly, they have the ability to motivate others.
  1. Empathy – The ability to put yourself in someone else’s shoes and act accordingly is a big part of emotional intelligence. When we recognize how others feel and approach them with something they can relate to, we are creating a connection. This plays an important role in building relationships, managing conflicts, motivating people or helping them see the bigger picture.
  1. Social skills – The capability to communicate well and find common ground with others is crucial for creating good, stable, and meaningful relationships. Crucial skills in this domain include, for example, active listening, verbal and non-verbal communication skills, leadership, and persuasiveness.

How Does Emotional Intelligence Look Like In Practice?

In everyday life, we can see emotional intelligence in someone’s sensitivity to the moods of others and the ability to grasp the point of view of other people or as readiness to see what is going on with them beneath the surface. High emotionally intelligent people can, for example, recognize that someone’s angry outbursts may come from the feeling of helplessness or fear. Thus, they can act accordingly instead of jumping into defense mode immediately. Similarly, emotional intelligence allows us to recognize emotions and motivations behind our own behaviours or behind some other emotions that may mask the real feelings. From there, high EQ helps us manage those feelings and direct them appropriately.

Some signs of high EQ:

✔️ You are able to stop and think before you act

✔️ You are able to objectively watch your thoughts

✔️ You show empathy and understanding for others

✔️ You recognize your mistakes and offer a genuine apology

✔️ You have a moment-to-moment connection with your emotional experience

✔️ You know your strengths and weaknesses, as well as your values

Emotional intelligence is about being open and ready to connect – with others and with yourself, practicing and balancing both is the key to raising your EQ.

Would you like to test your EQ and learn more about your personality characteristics? With our highly trained professionals, you can assess your Emotional Intelligence through Profile Evaluation System (PES) to get an extensive, well-rounded, and comprehensive description of different aspects of your personality, including your EQ.

 

Sources:

http://internationaljournalofcaringsciences.org/docs/Vol1_Issue3_03_Ioannidou.pdf

https://repositorio.iscte-iul.pt/bitstream/10071/16583/1/A%20model%20of%20emotional%20intelligence%20and%20conflict.pdf

job loss

How to Deal With a Sudden Job Loss: Emotional Survival Kit

Let’s be honest – losing a job can wipe you out emotionally. That huge wave of sadness, anger, blame, fear, anxiety, and a whole bunch of other unpleasant feelings might be incredibly confusing and difficult to deal with.

If you’re going through a rough patch after losing your job, know that you are not alone. In fact, dismissal from work is often cited as one of the top ten traumatic life experiences, along with divorce and death of your spouse. For example, according to the famous Holmes-Rahe Stress Scale, it is one of the top ten most stressful life events you can experience in your life.

So, in short, losing a job hurts. Here are some guidelines on handling the emotional challenge of the job loss and, eventually, bouncing back from it.

Losing a Job Is Not the Reason to Lose Yourself

How many times did you say something like “I am a [job title]” when asked to tell something about yourself? The deep-rooted western-culture question: “What do you do for a living?” testifies of how significant a job title is for describing a person today. A professional role, for many of us, became an important part of how we see ourselves (and others). It became a part of our identity. For some, work is central for defining their self-image and self-worth. This is known as a “work-role centrality” – when you’re defining yourself mostly through your job role.

Looking from this perspective, losing a job, for some, is not only about losing financial safety but also can mean losing a part of an identity. It’s like losing a part of yourself, as well as direction and meaning. A layoff, therefore, can result in confusion on who you are and how you feel about yourself. Identity problems that emerge after a job loss are upsetting, and it’s important to recognize and address them.

It might be helpful to have one truth in mind:

Your job is what you DO, not who you ARE.

Personal identity is far more complex than your professional role. Yes, you might loved your job and contributed to society in amazing ways through it, but that is only one small part of who you are as a person. There are other parts of who you are as well that you may be overlooking. Your relationships, your core values, skills, passions, interests, they are all a part of your identity. All those traits may have influenced the career path you’ve chosen and the role you’ve taken on your former workplace. When you lose that job, these qualities are not gone with it – they are still yours, a part of who you are.

Feel the Feelings but Also Seek Support

As you can experience a layoff, as previously explained, as a loss, what often naturally follows is a grieving process. You may cycle through a range of different emotions, from anxiety to sadness to anger to vengeance to liberation and back again. It’s uncomfortable and distressing, but it’s normal and even necessary in order for you to process your new situation. Let yourself be sad about all the things that you have lost with your termination. You’re allowed to feel the anger for the unfairness of the circumstances you’re in. Give permission to that unsettling feeling of uncertainty about the future to be with you. Don’t suffocate your emotions because it will eventually only lead to more confusion and stress. Know that this unpleasant mix of emotions is normal and passable, and you’re able to handle it.

In fact, did you know that letting your emotions out on the paper after you lose your job can be healing and stress-reducing? What’s more, it may increase the odds of you finding new employment more quickly!

James Pennebaker, a reputable Texas-based social psychologist, has shown the powerful effect of expressive writing on the well-being and even reemployment of those who lost their jobs. In his research, 63 recently laid-off, unemployed individuals were separated into two groups. The experimental group was asked to write about their feelings and thoughts about the job termination, while the control group avoided the painful topic of their past job and wrote about job-seeking strategies, or did not write at all. The surprising result? 53% of those who wrote about their feelings landed jobs in the next few months compared to 18% of individuals from the control group. They all went through approximately the same number of interviews.

What’s important in this phase is that you don’t go through it alone. Reach out for support from your friends or family, your significant one, your therapist, someone you trust. Be clear about your needs and the type of support you need, and genuinely ask for it. Sharing your struggles with someone lessens the weight of stress and isolation you may be feeling and strengthens the connection with people who care about you.

Time for Self-discovery

It’s possible that you spent most of your time on your job, working for years with little to no rest. Even if you loved your job and enjoyed making an impact through it, maybe some other aspects of your life or other interests got a little neglected. It might be a good time to give yourself some space to rest and gain some clarity. This gap between jobs can serve as a valuable time for you to rediscover your interests and introspect about what you really want your career and your life to look like. It can be also a good opportunity to set priorities, learn from your past mistakes, make a plan and, eventually, when you’re ready, take action. But don’t rush yourself through this process. Give yourself some time to figure out your next step.

And don’t forget to be kind to yourself. It’s okay to pinpoint your past mistakes, but don’t criticize or bury yourself with dwelling on “what if…” and “if only…”. Instead, remember everything you appreciate and like about yourself and what you do well. Keep your strengths in focus, set goals, and gently move forward.

 

Have you or someone you know ever unexpectedly lost a job? We’d love to hear your thoughts and experiences in the comments below.

Also, if you like this post, please share it on your social media – you might help someone going through a hard time of losing their job.

 

Sources:

https://www.jstor.org/stable/256708?seq=1#page_scan_tab_contents

work-life balance

Work Life Balance

Do you feel overwhelmed with work? Are you constantly tired and under stress? Your boss is calling you to ask just one more question about the meeting, you’re checking your e-mails on the evenings and you can’t seem to get that huge workload out of your head? Well, you’re not alone. Many young people feel exactly like this in the 21st century. As a matter of fact, a new study shows that Canadians are feeling lower levels of satisfaction with their work-life balance in comparison with eight years ago. This is the same period in which smartphones and internet became inevitable parts of our everyday lives. Coincidence? Didn’t think so.

But let me ask you one uncomfortable question: until when are you planning to go on like this? Can you imagine yourself in 5 years feeling the same? If your answer is “Oh, hell no!”, then it’s time to reevaluate priorities and make some changes.

What Is a Work-Life Balance and How to Maintain It

Greenhaus (2002) defines work-life balance as “satisfaction and good functioning at work and at home with a minimum of role conflict”. However, the expansion of technology brought pressure for us to be available in any moment of the day. This makes your roles in the workplace and at home hard to strictly separate, creating the conflict between them. In other words, technology is making it difficult for us to unplug and separate work from home. Further, our private life is suffering, and we’re feeling stressed and unhappy. Eventually, it takes a toll on your physical and mental health.

So, how to make the balance? Is there a way to be successful and maintain a fulfilling career while having enough quality time for friends, family, partner, hobbies and yourself? Yes, there is. Forbes published 6 tips for successfully creating the work-life balance that’s right for you:

1. Let go of perfectionism – perfectionism was useful when we were kids, because it helped us stay on top of our obligations and get good grades. However, as you grow up, life becomes much more complicated, and in these circumstances, making everything perfect is often impossible. It’s the habit that works against you; the soon you learn to let it go, the better. This, of course, doesn’t mean to get sloppy and to stop caring about the way you do your job; it just means that you should strive for greatness, but not for perfection.

2. Unplug – Turn off your devices! Every time you jump to respond to that e-mail or the phone call from work while you’re at home, you’re sending the message to your brain that what’s happening at work while you’re not there is extremely important and that something catastrophic can happen if you don’t answer. But that’s irrational belief; if you stop for a second to think about it, you’ll realize it. But every time you decide to turn off your smartphone and make yourself unavailable for the next few hours, you’re sending yourself the message that your well-being and maintaining your relationships are valuable. Eventually, you’ll feel more in control of your time and your life.

3. Exercise and Meditate – Working out and sitting in silence are two incredibly powerful methods of taking control of your thoughts. If your mind is constantly shifting towards your work, practicing mindful meditation can do wonders for training yourself to stay in the moment and enjoy it. Further, exercise is proven to boost your mood; it’s an instant fix against feeling stressed or overwhelmed. If exercise and meditation don’t give you the desired effects that you were after, then don’t hesitate in trying an alternative method.

4. Limit Time-Wasting Activities and People – How many times have you caught yourself endlessly scrolling through social media, and feeling miserable after that? Or you said ‘yes’ to hanging out with people who are drowning your energy? Identify the bad habits you have that are swallowing your quality time and try to eliminate them. Next, make a list of priorities – what are the things you enjoy the most? Then devote your quality time to high-priority people and activities on your list.

5. Change the structure of your life – If there’s something that cuts your precious time, try to reorganize things a little. You don’t have to do everything by yourself; this is the perfect opportunity to soften the grip around the need to control everything and delegate part of your obligations to someone else. This way, you’ll make room for your higher priorities.

6. Start Small. Build From There. – Don’t put too high expectations in front of yourself. Start one thing at a time; and reward yourself for every small step you take toward your goal. Why don’t you start with this list? Trying to accomplish everything at once and create a work-life balance in a short period of time would be impossible, and you would soon end up frustrated and disappointed. So, one step at a time. Moving slowly is completely alright.

Be gentle with yourself, you’re doing great. Take care.

Reference:

http://www.gmferd.com/journalcra.com/sites/default/files/Download%20579.pdf